Exchange & Cancellations

Exchange

At Little Carats, we strive to provide exceptional service, ensuring your satisfaction at every step. So, if you're not jumping with joy, let us know, and we'll make it right with a hassle-free exchange.

  • Your satisfaction is our top priority! In the rare event that you're not absolutely thrilled with your purchase, fret not! We'll gladly offer you an exchange to ensure your complete satisfaction.
  • We understand that sometimes preferences may change, so we allow exchanges for all our products within 7 days from the date you received them, as long as they remain unworn and unused. However, please note that personalized or engraved products are exempt from this exchange policy.
  • To ensure fairness, any signs of wear or tampering with the product would make it ineligible for exchange. We want to make sure you receive a fresh and perfect piece to cherish.
  • If the value of the new product you choose for exchange exceeds the value of the old product, we kindly ask you to cover the difference between the two amounts. Conversely, if the exchanged value is lower than the value of the original product, we will hold the difference as a credit for your future purchases—a delightful little treat for you!
  • While we take utmost care in delivering your treasures, once the delivery service marks an item as 'Delivered,' we regrettably cannot be held responsible for any loss or theft that may occur.


Cancellation

We value your satisfaction and want to ensure a smooth experience with us. So, if circumstances shift or you have a change of heart, just let us know within the specified time frame, and we'll handle the cancellation promptly.

  • We understand that sometimes plans can change, and we're here to accommodate that! If you happen to change your mind about your order, don't worry. You can cancel it hassle-free within 24 hours of placing it.
  • For customised orders, we kindly request that you inform us as soon as possible. Simply reach out to us via a quick call on our contact number, a friendly message on WhatsApp, or a prompt email within 24 hours, and we'll take care of the cancellation process for you.